Local IT Field Support Services in Vienna, Austria
We offer reliable and comprehensive local IT field support services in Vienna, Austria. No matter where your company is located, we provide expert IT support for branch offices and act as a trusted local partner for all things IT. Our highly experienced technicians, extensive skill sets, and flexible pricing options make us the ideal choice for your managed field support requirements.
Services
- Scalability
- SLA
- Continuity
- Monitoring
- Updating & Patching
- Incidents
- IT Support
- IT Infrastructure
- Procurement
Scalability and Flexibility
SLA – Service Level Agreements
Ensure seamless IT operations and receive prompt support through our customized Service Level Agreements (SLAs). We define clear commitments to guarantee the availability, response times, and resolution of IT issues, tailored to your specific needs.
IT Service Continuity
Monitoring & Event Management
Updating & Patching
Incident Management
IT Support
IT Infrastructure Planning & Implementation
Procurement & Supplier Management
Empowering Your Business with Local IT Field Support Expertise
Advantages of Choosing Our Local IT Field Support Services
Our commitment to delivering seamless IT solutions extends beyond geographic boundaries, making us the ideal choice for international companies seeking reliable support in this region.
Localized IT Expertise with Global Reach
No matter where your company is based in the world, we understand the importance of providing tailored IT support that addresses your local needs in Vienna and throughout Austria. Our team of skilled IT technicians combines in-depth knowledge of the local IT landscape with a global perspective, ensuring that your IT infrastructure receives the highest level of care and attention.
Efficient IT Support for International Operations
As an international business, your operations in Vienna require swift and efficient IT support. Our dedicated team is well-equipped to handle a wide range of IT tasks, from installation and configuration to troubleshooting and maintenance. We proactively monitor and manage your IT systems, ensuring smooth operations and minimal disruptions, no matter where your headquarters or clients are located around the globe.
Seamless Collaboration and Communication
Communication is key when it come to IT support, especially when dealing with international clients and teams. Our technicians are fluent in both English and German, facilitating clear and effective communication with your staff and stakeholders. We make sure that your IT needs are understood, addressed, and resolved promptly, regardless of your location or time zone.
Working with Iphos IT Solutions has been a game-changer for our international IT operations. Their local IT field support expertise in Vienna has allowed us to provide exceptional service to our global clients without the need for an in-house IT team. Their technicians are highly skilled, responsive, and have consistently delivered outstanding results.
Local IT Field Support Pricing Structure
Choose from our flexible pricing options that suit your budget and needs
All-Inclusive Maintenance Contract
Enjoy the benefits of a service-based maintenance contract (SLA) with a regular predefined fee, regardless of the maintenance workload. This comprehensive option covers everything from support and outsourcing to automated monitoring, ensuring predictable operating costs.
Contract with Hourly Packages
Pre-purchase hours according to your requirements and utilize them as needed. This cost-effective approach offers maximum flexibility, transparency, and efficient cost-to-demand alignment for both software and hardware services.
Pay-As-You-Go Hourly Rates
For irregular or supplementary support needs, we provide fixed hourly rates based on the maintenance workload. Leveraging highly automated remote assistance, urgent requests can be quickly addressed.
Technologies and Managed IT Services Supported
End-User Device Support
Our comprehensive IT services extend to providing support for a wide range of end-user devices, including desktop computers, laptops, tablets, and smartphones. Whether you’re using Android or iOS devices, our skilled technicians are proficient in resolving issues, optimizing performance, and ensuring seamless integration with your IT environment. We also offer support for peripheral devices such as printers, scanners, and multifunctional devices, enabling efficient and hassle-free usage.
MS365 and Cloud Services
Our highly trained technicians offer assistance with cloud-based solutions like Microsoft365, including migration, management, and optimizing cloud infrastructure for enhanced efficiency. We also offer MS365 Backup solutions to keep your data safe.
Relational Databases & NoSQL Databases
Our expertise ensures the smooth operation and performance optimization of wide range of relational databases and NoSQL databases. We support Microsoft SQL Server, Oracle, Postgre SQL, MySQL, IBM DB2, SQLite, as well as NoSQL databases such as MongoDB, CouchDB, Apache HBase, and Cassandra.
Mail & Instant Messaging
We provide professional IT maintenance services for Microsoft Exchange, SharePoint, and Lync, ensuring the uninterrupted operation of your mail and instant messaging systems. Our proactive approach helps prevent issues before they impact your communication and collaboration workflows.
Virtualization
Our local IT field support services also cover virtualization solutions such as Citrix XenServer, Microsoft Hyper-V, VMware ESXi, and Linux KVM. Thus we ensure the smooth operation and management of your virtualized IT environments, maximizing efficiency and resource utilization.
Storage
With our vendor-independent managed services, we provide IT maintenance and ITSM (following ITIL principles) for storage systems including NetApp, IBM, DELL SAN Storage (networks), flash storage, cloud infrastructures, and hybrid flash/HDD systems. For optimal performance, scalability, and data availability.
Backup Services
Data security is paramount for businesses, which is why we offer comprehensive backup services. Our technicians set up backup systems and provide ongoing support for existing solutions like Veeam Backup & Replication. With our next-generation managed backup services, your critical data remains secure and protected. Special backup plans for your Microsoft 365 solution are available as well.
End-User Device Provisioning and Onboarding
In addition to device support, we specialize in end-user device provisioning and onboarding processes. Our team assists with the seamless onboarding of new employees, ensuring that devices are provisioned, customized, and tailored to individual requirements. We handle the setup, configuration, and deployment of devices, ensuring they are fully optimized for each employee’s needs. From device allocation to user-specific customization, we streamline the process, allowing your staff to be productive from day one.
Software Integration
Our IT service management (ITSM) covers essential software solutions like CRM (Customer Relationship Management), CMS (Content Management System), and DMS (Document Management System). We ensure the efficient deployment, management, and maintenance of these critical business applications to streamline operations and improve productivity.
Firewalls, Routers, Switches
Our expert technicians are well-versed in a variety of firewalls, including OPNsense and CISCO ASA Firepower, providing comprehensive support for your network security. We also offer management and maintenance services for popular routers and switches, such as Brocade. By leveraging best-in-class software and hardware solutions, we ensure robust protection for your network infrastructure.
Wireless LAN Infrastructure
Our technicians excel in configuring and optimizing network infrastructure to ensure seamless connectivity and secure data transmission. With their expertise in the implementation and maintenance of wireless LAN infrastructures, we guarantee reliable wireless networking throughout your organization. Count on us to deliver seamless connectivity, stability, and robust wireless performance for your IT infrastructure.
Data Security
Our local IT field support services also include implementing robust security measures, including antivirus, firewalls, and data encryption, to safeguard sensitive information.
Windows & Linux Servers
We also support a wide range of server environments to ensure smooth operations and efficient performance, including Red Hat Linux, Debian, Cento OS, Ubuntu, SUSE, Windows Server.
Contact Us
Contact us today to learn more about our range of local IT field support services or to discuss your specific requirements. Our team of experts is ready to provide you with tailor-made solutions that meet your IT support needs in Vienna, Austria.
Tel: +43 1 8698400
Email: office@iphos.com
Unternehmen
Ein starkes internationales Unternehmen – für die besten IT Lösungen. Iphos IT Solutions bietet seinen Kunden einen Full Service in den Bereichen EDV / IT / ITSM, Softwareentwicklung & Web. – Schneller, kosteneffizienter & kompetenter.
IT-Infrastruktur
Als ganzheitlicher & nachhaltiger Dienstleister bieten wir top EDV Lösungen für Wartung, Consulting, Netzwerke, Exchange-, Linux- & Windows Server, u.v.m.
Softwareentwicklung
State-of-the-Art Softwareentwicklung aus Wien: wir arbeiten als nachhaltige & ganzheitliche IT Firma an Ihrer besten individuellen Lösung in den Bereichen Applikationsentwicklung, mobile Softwareentwicklung, Interfaceentwicklung & Datenbankentwicklung.
Webentwicklung
Webentwicklung neu gedacht: Wir entwickeln Intranets & Extranets, Websites, E-Commerce, Online-Tarifrechner, Newsletter-Systeme & bieten klassische Dienstleistungen wie SEO, SEM, etc. Damit Ihr Business besser läuft.
Iphos IT Solutions GmbH
office@iphos.com
Khekgasse 35, 1230 Wien, Österreich
