IT-infrastructure – Server service and support

Servers are the foundation of every modern business today. They run your websites, handle your e-commerce transactions and even internal communication via E-mails is only possible through the work of a well-functioning and set-up server. Depending on the type of business you run almost any interaction with customers, clients and even colleagues is enabled by a properly operating server. We do not want to give the impression, that a properly operating server will give you a significant competitive advantage. However, a poorly set-up and maintained server maybe fatal for your business. Today your online services, your website and e-commerce platform have to be available at all times. Reliability is key and if you can not establish that it will reflect on your business.

We at Iphos IT Solutions have recognized that especially for smaller businesses setting up and maintaining a reliable server can be a real headache. A lot of times companies can not afford to allocate the resources needed to establish an IT-department. Without an IT-department, full time employed and on call ready technicians it is hard to guarantee that your IT-infrastructure, including your servers will always work seamless together and be available and reliable at any given moment.

This is where we step in. We offer you full support from the very start as a consulting partner as in discussing the specifications of your required infrastructure, to the set-up of the servers continuing through to server maintenance, updating, upgrading and 24/7 customer support services.

Compared to other companies with similar offers, we specify in solutions tailored to our clients. We do not sell full packages but provide you only with those services you really need and do not oversell our customers.
In order to paint you a picture to better understand how we ensure that your business foundation keeps up with today’s high standards and enables you to compete in the global market, we will provide you with an example of a possible customer-client interaction.

The first step of our service is the evaluation of our clients needs and requirements.

Is there already an infrastructure in place, is the company in the midst of transitioning to a more digitalized business or have they contacted us to be their competent partner to build up their server foundation from the ground up.
After the evaluation and in case we have to build up the infrastructure from scratch, we take some time, usually 1 to 2 weeks depending on the size of the project, to come up with the specifications, required to fulfill our customers needs. Once our technicians are done, we will inform our customers, have a meeting, provide them with the cost estimate and discuss further steps.
As soon as we receive green light, we will proceed our server set-up service as discussed. Since our projects are of very individual nature, we do not have any equipment in stock. From the order to the arrival of the shipments it usually takes a short while, since we have to finance our orders and operate on small margins we usually charge our customers a down-payment of the estimated cost. After arrival of the shipments we make sure, our technicians will install the equipment on site as quick as possible. This normally takes up 1 or 2 weeks, until everything is properly connected and configured.

After establishing and having provided our customers with a solid server foundation we are happy to have been of help to our clients and do not mandate service plans and subscribtions. However, we offer our customers to who do not have technicians on their own employed to either station our technicians on site, have them be ready on demand and/or provide 24/7 support hotlines.
In the case of planned expansion we are also happy to be at your service in any way possible.

We guarantee our best effort with every customer. Our year long experience adds immeasurable value to our support and services and we strongly believe that we are best fitted to be your solution for a reliable and robust modern business foundation.