IT service maintenance

Maintenance services

We can provide you with essential maintenance services, such as:

Hardware & software

We can install, set up and maintain hardware and software, depending on the needs of your particular IT system. We know that your IT equipment might not be performing as expected. After we have worked on the necessary procedures and understood the issues, your system will run smoothly.

Safety and security

We ensure the safety of your IT system and the workspace by providing your employees with the necessary information and supporting them where necessary. We also specify the level of the provided service (Help Desk, Incident Management, etc.) and specify the type of the solution (Home Based, Cloud Based, Software As Needed, etc.) to ensure that they are able to select the solution that works best for them.

Support

We are experts in the field, qualified and willing to provide assistance at a previously specified charge for as long as it is required.

Fast Response

If our expert opinion is that a particular solution is not working out for you, we can escalate the matter immediately to the point of needing only a few hours of your time to do the job right at the first time.

20 years in the IT field

We know that things can sometimes feel a little bit ‚off‘ in your IT system. We can help you to get it back to its former glory, so to speak.

Our key IT service maintenance features:

• Handling of complex customer orders
• Customised IT solutions
• Excellent support
• Support from our trusted team of experienced Helpdesk / Help Desk Executives
• Providing IT support to businesses of all sizes

We know that small and medium enterprises (SMEs) run the vast majority of their IT programmes, and we know that they are often reluctant or unable to find the solutions they are looking for. That is why we created our comprehensive IT service package, so that you do not have to experience unnecessary downtime due to frequently reoccurring complications. Moreover, we keep your existing systems, so you can move forward.

Preventative maintenance

We will be the first to intervene should anything be found to be causing problems in your IT environment. This service is only available to organisations that have a contingency plan in place in case of a major issue.

Customised IT solution

We can create your very own IT solution from scratch. This is possible because most IT solutions are made up of several components, that we can interchange, or replace at some point in their lifecycle. Most often, this happens when a problem arises with a faulty or missing piece of hardware or software. We can take care of all the work needed to make sure your IT system is performing as it should.

Safety and security

We know that your IT system is a potential source of personal and company risk, and we understand that there are times when your systems need to be rebooted or manually redirected due to a problem with a stored procedure. We can take care of this for you, and ensure that your security and privacy are kept. Preventative maintenance and permanent system software solutions are not used against your will. We will even extend the preventive maintenance period to cover critical and non-critical failures.

Why should you choose us?

Probably the biggest mistake you will ever make is to let someone else run your IT programme for you. We will be there for you 100%, regardless of the situation. We will even liaise with your software providers so you can focus on your strengths. Our strengths include:

• Designing effective remedies for common problems
• Ensuring components are working together as one
• Our experts know a lot about IT maintenance
• Resolving critical and non-critical failures
• Diagnosis and solution generation
• Preventative maintenance
• Impact assessment
• Excellent support of customers

So again, why should you choose us?

• Firstly, we will never ask you to do anything we do not consider to be reasonable or necessary.
• Secondly, we believe that a healthy work environment consists of quality work and predictable working hours.
• Last, but not least, we firmly believe that your organization will be better served by quality work.

We will work together as a team to provide IT support for you and your organization. We would be happy to work with you.

Call us for more information