IT service continuity

Here comes our company into the game. We are guiding you through the process and thus helping you in achieving the best service continuity. „Service continuity management is a reactive and proactive process which involves contingency planning for recovery in case the Information and communication technology service is damaged or put out of action by a sudden disaster.“

The objectives of our IT service continuity management are:

• To provide advice and assistance on issues
• To maintain a set of plans on IT service continuity and IT recovery which will support you in overall business continuity plans.
• To minimize costs
• To make sure that suitable continuity mechanisms are installed which can provide a long term competitor advantage.

Hence, we are offering you an inevitable service that will help you to overcome the challenges of IT service continuity management.

The Problem

Micro and small companies in the software area now represent more than 90% of organizations in the country and grow 6% annually on average. However, no planning in these companies in business continuity management contributes to their mortality when problems occur as disasters and disruption of system services. The implementation of IT Service Continuity Management as a tool for planning is the solution.

Our solution

We are developing and maintaining the IT Service Continuity Management framework and ensure alignment to the company’s Business Continuity Management Programme.

• Act as IT Service Continuity champion throughout the business to ensure that activities that may affect service continuity are captured, considered and have the appropriate feeds into the continuity and the recovery plans as well as ensure that all Disaster Recovery contractual requirements are met.
• Drive continuity to leverage solutions or appropriate technology to drive a digital customer experience and minimal reliance on traditional infrastructure and data centric solutions. Identify, assess, track and mitigate all IT Service Continuity risks and issues, showing plans to address.

• Meeting service and project goals.
• Ensure that all new services and solutions are developed with continuity and disaster recovery centricity at the outset to ensure the customer journey and good customer outcomes.
• Continually reviews and improvements

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